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Oliveira, Otávio José de; MELHADO, Silvio Burrattino. Guidelines for the formulation of a new quality management system model for design firms. In: INTERNATIONAL CONFERENCE ON CONSTRUCTION PROJECT MANAGEMENT SYSTEMS, 2003, São Paulo. Anais… São Paulo, 2003.
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Abstract

The globalisation of markets, the change in consumer behaviour, the new equation for the formulation of prices and the increasingly tougher competitiveness have stimulated the Brazilian construction design firms to increasingly adopt Quality Management Systems as an alternative to improve their internal systems and for offering products with higher quality. However, the model of Quality Management System which is being adopted by these firms has not generated the expected benefits. There is an evident difficulty in the adaptation of these systems to the characteristics of the design firms, which in general are small businesses and have a low turnover when compared to that of contractors. The implementation and maintenance of these systems has become too expensive for them and has not allowed them to join the Project Quality Plan in a harmonious way, due to the difficulty in overlaying the Quality Management Systems of the various project players. This paper intends to formulate brief guidelines for a new Quality Management System Model which takes into consideration the real necessities of design firms; their organizational structure; the management of their interface with other players; and which would make viable their introduction within the context of the Project Quality Plan, so as to generate profits not only for them, but for all of the participants in the production chain. It is expected that this new model will help to reach the strategic goals of the projects; which will allow better control of costs, delivery time and quality of the final product; increase the integration between design and production; improve the manner in which the needs and expectations of the clients and the project players are satisfied; and increase competitiveness of the project firms and the final product quality.
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